Attention VARs and ISPs

Are your customers interested in cutting costs? Do they want to increase revenue? If your customer could spend $20 to save $2,000, while making an additional $2,000, would they? If you could make a solid profit on this, would you?

Cyberspace HQ is looking for motivated resellers of its new ServiceTraq product/service. If you are a VAR or system integrator who deals with web-enabled businesses, you will discover that ServiceTraq is an excellent product offering for your customers, which also offers to strong margins and residual income on each sale. ISPs will find ServiceTraq to be the perfect value added service to offer their business hosting and dedicated broadband customers.

About ServiceTraq
ServiceTraq is a full-featured customer service platform, which ties together key e.service channels such as messaging, chat, knowledge base, surveys and comprehensive service case management. When looking at CRM offerings on the market today, you will notice that there are very few integrated solutions available. Most concentrate on just chat, or just self-service, etc. ServiceTraq was designed to create a symphony of these key services which all work with one another, allowing for a truly single source solution for comprehensive e.service.

Aggressive Pricing
ServiceTraq is further set apart from the sea of CRM products in the pricing model. You will rarely find a software product that can deliver such a high ROI (Return on Investment) in any category. The base price is $79.99 per month, per CSR. With an annual contract, the price goes down to about $67 per month, per CSR… or roughly $2 per day. When you compare this against other popular solutions, you will quickly find that you can rarely even get a single service channel offering for that price. Still, ServiceTraq compares favorably to CRM solutions costing hundreds of thousands.

Easy Setup
As a hosted solution, there is no software to install. The setup of ServiceTraq can be done in a matter of a few hours, with full customization to accommodate your customer’s brand identity. For larger customers, dedicated servers are available, as well as on-site installations. On-site installations scale easily with proven enterprise installations of Microsoft SQL Server and Macromedia Cold Fusion.

Award-Winning
Last year, while still in an early beta testing stage, ServiceTraq was presented at the Fall COMDEX in Las Vegas. While we were only showing a preview of things to come at the time, we ended up walking away with the most coveted award in our business. ServiceTraq was the winner of the “Best of COMDEX” award for Best e.Business Product. As a mere preview, it competed in a highly competitive field against dozens of household name CRM products. Still, the judges felt that ServiceTraq was the best in the field.

When asked what made ServiceTraq stand out, the editor of CIO magazine said that ServiceTraq was one of very few products that touched on the most important areas of e.service. He explained that in his experience, the only other product that compared favorably had a price tag in the millions, and required a dedicated development staff for customer implementation. ServiceTraq was the only complete solution that was attainable for small and medium sized businesses, while still making sense for the enterprise.

The Reseller Program
While the ServiceTraq reseller program is still being fine-tuned, if you are a VAR or an ISP, you are what we are looking for. We are offering margins of up to 50% on licensing, as well as residuals of 25% on contract renewals for hosted accounts. For On-Site accounts, the margins are up to 50% for all licensing, both new and renewed.

For VARs, additional revenue opportunities arise surrounding ServiceTraq accounts. These include training, customization, additional software and hardware for on-site installations, and more.

For ISPs, your ServiceTraq accounts can be hosted on your own servers, allowing for yet another application hosting offering to your customer base.

We offer full one on one reseller support at all stages for large and small accounts alike.

Ready to get started?
To get started, please send e-mail to Scott Diaz sediaz@cyberspacehq.com. Tell him you are interested in the ServiceTraq VAR or ISP program. Be sure to include some information about your company, as well as your customer base and your website.