Cyberspace HQ Press Releases

ServiceTraq Wins Best Of COMDEX Award For eBusiness Products

FOR IMMEDIATE RELEASE

CANOGA PARK, CA -- (INTERNET WIRE) -- 11/19/2001 -- Cyberspace HQ was named "Best of COMDEX" in the eBusiness Product category, for Cyberspace HQ's newest product, ServiceTraq.

The Best of COMDEX Awards recognize the most innovative and influential products and technologies introduced at COMDEX Fall. A panel of editors from CIO, Computerworld, InfoWorld, Network World and PC World judged the nominees prior to and during the event, and named the winner in a ceremony held Wednesday, Nov. 14.

ServiceTraq is an all-in-one solution, which is designed to offer any sized business, from SOHO through Enterprise, comprehensive web-based customer service, technical support, and much more; without the cost barrier normally associated with first class CRM applications. It is primarily delivered as a hosted ASP service, however larger implementations are also offered as on-site installations.

The key components are an intelligent Knowledge Base (allowing customers self-service 24x7), Live Chat with web collaboration (allowing for instant 'human' service), Messaging (without the problems associated with e-mail), Customer Surveys, Exit Surveys, Behavior Analysis, and Call Center.

"The vast majority of Service/CRM solutions on the market merely offer one or two pieces of the puzzle," said Michael Kovnick, CEO of Cyberspace HQ. "Our goal with ServiceTraq was to provide a truly comprehensive solution that would fully integrate all common web-based service offerings into one affordable product."

Designed to scale (both in price and functionality) for a company with only one customer service representative, up to companies with thousands, ServiceTraq can exist as a standalone service offering, or be integrated with existing systems very quickly and easily. For simple implementations, it can be up and running in hours instead of days or weeks. For more complicated implementations, it can be up and running in days or weeks, instead of months or years.

"An important goal was to make this extremely attractive to enterprise customers, while making sure not to alienate our existing base, made up primarily of several hundred thousand SOHO and SME customers. Winning such a prestigious award from the largest technology event in the country shows that we have clearly succeeded in our effort."

About Cyberspace HQ
Cyberspace Headquarters, LLC has over eight years of experience in developing and publishing software for online systems and the Internet. It's most popular product to date is AddWeb Website Promoter, a retail software product, which assists companies in the online promotion of their web-businesses through search engine listings, optimization, and positioning. Cyberspace HQ is a private company, based in Canoga Park, California. Visit www.cyberspacehq.com for more information, or contact Michael Kovnick.