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ServiceTraq™ General Surveys

General Surveys allow you to build a questionnaire which is unrelated to a customer case. When a customer logs into ServiceTraq, if there are any general surveys that he has not taken, they are displayed on the main screen.

ServiceTraq's survey builder allows you to easily create the form through an interactive builder. Survey results are available to Administrators, and have no effect on case, individual customer, or CSR statistics.

Each survey may have any questions you desire, and you may have as many surveys as you like.

ServiceTraq's General Surveys are an excellent way to measure the temperature of your customers, get feedback on new ideas, or anything you want to gather statistics on. Unlike all other ServiceTraq features, the results from general surveys have no effect on other statistics, such as Exit Surveys or case-related data. This will allow you to get information from your customers without skewing csr performance results, customer satisfaction measurements, or anything else in the system.

Despite the detachment from other ServiceTraq data, General surveys can take advantage of ServiceTraq's powerful reporting options.