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 Disk
Space:
Disk Space is calculated by space used in the knowledge base,
customer database, and case history. You have control over
how much is kept, giving you the ability to regain space by
purging older data.
Actions:
A monthly quota. An action fires each time the system must
perform a query for your account. This could include page
views, emails sent, knowledge base searches, etc. Therefore,
if end users generated 5,000 page views in a month, which
caused 1,000 emails to be sent, and CSRs generated 2,500 views
per month, you will have generated 8,500 actions.
About
the quotas:
ServiceTraq hosted servers host databases for a number of
customers. In order to maximize performance, we have set maximums
that we will allow on a single server. The:se maximums take
into account the amount processing power, the number of users,
disk space, and the number of hits per day, and ServiceTraq
is priced accordingly. Therefore, if you don't need additional
CSRs, but need more disk space, you should purchase additional
CSR licenses to achieve the quota you require.
What
happens when you exceed your quota
ServiceTraq has many built-in warnings that will let you know
when you are getting close to exceeding a quota. Still, we
understand that quite a bit can happen in a short period of
time. ServiceTraq will never automatically shut your account
off after having exceeded the quota. Instead, once you have
exceeded, and have not brought your account within limits,
we will contact you. If we are unable to contact you for a
period of time, your account will be limited to end user access
until the account is brought back in good standing. This is
to make sure your customers are never locked out.
How
end user abuse is dealt with
Considering that there is a quota in the system, we have created
abuse detection, which will automatically block access for
any user that has caused excessive actions to be fired in
a day. For example, if a user automatically runs queries several
thousand times, his account will be blocked.
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