There is certainly no shortage of CRM/Service
solutions on the market today, however there are very
few of ServiceTraq's caliber. That considered, combined
with the ServiceTraq pricing model make it the best
all around solution available.
A fully integrated solution Many companies offer CRM solutions that
offer little more than a small piece of the puzzle. Most CRM
companies only offer one key component that you will find
in ServiceTraq, such as chat, knowledge base, messaging or
survey management. Instead, ServiceTraq is a complete system
that not only offers each of these features (and more), but
completely integrates them. For example, wouldn't you like
chat sessions, phone notes and e-mail to be managed through
a central case management system? ServiceTraq does this transparently.
Pricing that lifts the CRM barrier
Until now, full-featured Customer Relationship
Management has had a barrier of entry that excluded all but
the largest corporations from participating. Systems comparable
to ServiceTraq typically come with a minimum investment of
hundreds of thousands to millions of dollars. ServiceTraq's
unique pricing model, in combination with its ability to scale
design allow it to be an extremely attractive solution for
SOHO, SME and even the Enterprise.
Quick Deployment
Unlike most comparable offerings which take
weeks or even months to deploy, ServiceTraq can be up and
running in a matter of hours. Even with complex implementations,
the concept of months to deploy can easily translate to days.
No Coding Required
Most offerings comparable to ServiceTraq require
a tremendous amount of behind the scenes coding for implementation,
sometimes requiring dedicated teams just to run the system.
ServiceTraq is ready to go upon sign-up, requiring no coding
on your part.
No Software or dedicated hardware
If you opt for the hosted version of ServiceTraq
(for companies with 100 or fewer CSRs), you have no need for
dedicated hardware, nor is there any hassle with software
upgrades. Each time the ServiceTraq software is upgraded,
your entire company will instantly benefit from it.
Best of COMDEX 2001 - Best eBusiness product
Competing against many of the biggest and best
known names in the CRM space, ServiceTraq was awarded the
Best of COMDEX award while it was in the early stages of beta
testing. The reason for this was clear -- It was the only
product that offered as much as it did with such an aggressive
pricing model... with such a complete approach to e.crm.
