 |
Typical Exit Survey (Customer View).
If you enable an exit survey in your Servicetraq
implementation, each time a case closes, the customer is asked
to fill out an exit survey. You have the option to define
which questions are asked, as well as types of input available
to the customer. The results of the exit surveys help give
your company a solid handle on what your customers think of
your company, your products and services, and the level of
service they have received.
|
|
|
Generate comprehensive reports (Admin View)
ServiceTraq offers very extensive reporting
on just about anything in the system history. The image above
shows selection criteria available for generating exit survey
reports. Note that you can filter the results based on specific
CSRs, products, or a combination of the two. This allows you
to determine customer temperature based on any relevant factor.
|
|
