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Technical Support

SUPPORT OPTIONS

Due to temporary server issues, ServiceTraq has been disabled. To contact support, please email at support@cyberspacehq.com.

We apologize for any inconvenience this may have caused and we will be working on extracting the current active case information from the database. If we can get the case information, we will include your post in an email.

For all new support inquiries, please use your product name as the subject of your email.

Thank you and we apologize for this inconvenience.

Cyberspace HQ

Phone Status: Unfortunately due to a PBX hack we had to get new phone service and we now have a new phone number.

Please call (818) 923-1144 - NEW and be sure to leave a message for a representative to call you back as soon as possible. If you do not receive phone call within 24 hrs, please email your questions to support@cyberspacehq.com along with your phone number.

For Vista and Later:

Starting with Windows Vista, Addweb requires a manifest file to work properly. Due to conflicts with earlier manifest files, we have to use a separate file that needs to be saved into your AddWeb8 folder (where the AddWeb8.exe file resides).

Instructions for AddWeb8.exe.manifest file:
1. Download this file AddWeb8.exe.manifest.
2. Save the file in your AddWeb8 folder (ie C: Drive | Program Files | AddWeb8 folder).
3. Rename to AddWeb8.exe.manifest.
4. Start AddWeb v8.

Note: You may have to reinstall. Do not uninstall then reinstall. If you have problems, go here.

For Lost Registrations:

See our Lost Registration Form.

 
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